Terms of Purchase and refund policy
Body Soul Elite, BSE Wellness and all subsidiaries or affiliated brands and BSE Companies (hereinafter referred to as “Body Soul Elite”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
General
Offers/coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Privacy Policy. Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.
No Guarantee of Results. We don’t guarantee results or offer legal advice. Rehabilitation and Modern medicine involve testing and evaluation results. Always consult with your professionals. “Body Soul Elite” is a reference to Daniel Barillas renowned wellness professional “Concierge Pharmacy Beverly HIlls” and not guarantee of success. Any testimonials showing success or our clients’ success are not to be interpreted as common, typical, or expected. Some testimonials are from clients who now work as a Body Soul Elite wellness professional. It takes education, experience and hard work to reach optimal health.
Physical Products
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 424-324-7444 during the hours of 10 AM - 6 PM PST, Monday through Friday or reach us via email at info@bodysoulelite.com
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 424-324-7444 during the hours of 10 AM - 6 PM PST, Monday through Friday for or reach us via email at info@bodysoulelite.com for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products, Body Soul Elite and Wellness on Demand
For Body Soul Elite Wellness Access
There is no refund at all on on-site and digital products. You will receive access to the training program for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 424-324-7444 during the hours of 10 AM - 6 PM PST, Monday through Friday, so we can resolve the issue. Purchase of a Body Soul Elite program module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to the individual month-to-month Body Soul Elite Wellness Program, to cancel your subscription please visit www.bodysoulelite.com and select “login account” and follow the prompts. Please be advised that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Body Soul Elite of on Demand program, please visit www.bodysoulelite.com
Please be advised that any and all agreements for downloadable/digital products, Body Soul Elite program or Wellness Studio Program products are NOT subject to cancellation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreements. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full. ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is no refund on digital products, on-site or build-out fees. By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. Including that you agree to not do a chargeback for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.
Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 424-324-7444 during the hours of 10 AM - 6 PM PST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Gift Certificates and Coupon Codes
If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit.
Body Soul Elite Mentor Program
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Please be advised that the Mentor Program runs on an eight (8,24,52) week schedule that begins and ends on a certain date that is determined by your start date. The Mentor calls are recorded on a personal notebook and may be accessed during the eight (8,24,52) week period in which you are enrolled.
There are no refunds for the program and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.
If you received this program gratis or as part of a bundled promotion, or if you received another product or service with the purchase of the Mentor Program, please be advised that gratis items do not have monetary value and are not transferable nor are they eligible for refunds or store credit. The Body Soul Elite Program also incudes a pass to one (1) Live meeting day which is held monthly. All Body Soul Elite Day events are subject to availability and are limited to 125 participants so early registration is encouraged so that you may attend in your desired month. If the event is full, you may register for the following month’s event. If you register for an event and you do not attend, you forfeit the gratis pass to attend. Once you’ve registered, there is no transferring your pass to another event at a later date nor is the pass transferable to another person. Selling the pass is prohibited and the Mentee’s name on the pass must match the name as it appears on their government issued identification. Again, availability is on a first come, first served basis so ensure you reserve your spot early before you make travel plans. Costs for travel and accommodations are not included. By becoming a part of the Body Soul Elite community, you agree to abide by our online community guidelines and you agree to all the terms and conditions of our refund policy, terms of service and privacy policy. If you are dissatisfied with the Rehabilitation program after your first call, please contact info@bodysoulelite.com for a store credit. If more than one day has passed you will not be entitled to store credit.
Mentee Affiliate Program
Mentees who are participating in the Mentor Affiliate Program from April 7, 2020 and forward are entitled to receive “earned” commissions for any program they sell as an Affiliate Mentee. Please be advised that commissions under this program are paid out after 60 days, on the 15th of the following month after the 60 days have passed. Earned commissions are those commissions that have cleared payment and have not been subject to a chargeback. Any unearned commissions are subject to a 45 day claw back period.
ATTENTION TO PURCHASERS OF ANY LIVE EVENT TICKETS:
Live Event Tickets
Live Event tickets are nonrefundable unless otherwise specified that they are eligible for a credit. In order to entry any Live Event, you must have your own valid Ticket. One Ticket is required per attendee and will only be valid on the day(s) of the event and area(s) of the event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event. To enter a Live Event you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies).
Babies and lap children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or backpacks are permitted in the Live Event Area, unless specified that backpacks are allowed. This event is for mature audiences only.
You must have one of the following forms of approved identification to enter the Event that demonstrates proof of age. No exceptions will be made, even if you are accompanied by an adult or a person with a valid identification. Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages. In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show valid identification, you may be promptly ejected from the Event and you shall not receive a refund of Your Ticket.
The following original form of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification:
Government-issued Passport with Photo;
Government Driver’s License with Photo (U.S. or Canada);
Military Identification Card with Photo; or
Government-Issued Identification Card with Photo.
No other forms of Identification will be accepted.
If for any reason you are unable to attend an event, within 15 days prior to the event you may request a 100% credit at our online store, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase” is not subject to store credits. We will be happy to move you to the next available event, but please note that credits for events may only be used once, unless there are extenuating circumstances with proof and documentation, We reserve the right to deny issuing a credit for a live event if this policy is over used or abused.
All requests for credit must be submitted to info@bodysoulelite.com at least 15 days prior to the Event. Please note that Processing Fees on tickets purchases are non-refundable and are not eligible for store credit. If your ticket includes the purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy. Only tickets purchased without restrictions and not as part of a bundle or promotional giveaway are eligible to receive store credit.